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Grievance Redressal Policy

Klauud is owned & operated by Bridgerton Residences. This document forms part of Klauud’s legal suite.

  1. Grievance Officer (as required by the IT Act / Intermediary Rules 2021 and the DPDP Act): - Name: Anish — Bridgerton Residences, Grievance Officer - Email: admin@klauud.com - Address: AIPL Joy Street, Sector 66, Badshahpur, Gurugram, Haryana 122018
  2. How to file: email the Grievance Officer with your name, contact, account/host details and a description of the issue (and any URLs/screenshots).
  3. Timelines: we will acknowledge within 24 hours and endeavour to resolve within 15 days (or sooner where the law requires), consistent with the Intermediary Rules; DPDP grievances are handled within statutory timelines.
  4. Content/abuse reports: reports from the in-product Report control or to admin@klauud.com enter a moderation queue; we may remove violating content and act under the AUP (A2).
  5. Escalation: unresolved data-protection grievances may be escalated to the Data Protection Board of India; consumer grievances to the relevant consumer forum.