Last updated: 11 June 2026. Version: terms-1.
1. Definitions
- "Klauud" / "we" / "us" — Bridgerton Residences, the owner and operator of the Klauud software platform.
- "Platform" / "Services" — the Klauud software, websites, dashboards, APIs and related tooling.
- "Host" / "you" — a person or business that registers for a Klauud account to manage and market short-stay/serviced-accommodation operations.
- "Guest" — an end customer who books or enquires about a stay through a Host's site.
- "Host Content" — listings, photos, descriptions, pricing, guest records and other material a Host uploads or generates.
- "Subscription" — a paid plan giving access to the Services.
2. Acceptance and eligibility
2.1 By creating an account or using the Services you agree to these Terms, the Acceptable Use Policy (A2), the Subscription Policy (A3) and the Privacy Policy (A4), which are incorporated by reference. 2.2 You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872. If you accept on behalf of a business, you confirm you are authorised to bind it. 2.3 If you do not agree, do not use the Services.
3. Account registration and security
3.1 You must provide accurate, current and complete information and keep it updated. 3.2 You are responsible for all activity under your account and for safeguarding your credentials. Notify us immediately of any unauthorised use. 3.3 We may verify your identity/business details and may refuse, suspend or terminate accounts at our discretion as permitted by these Terms.
4. Licence to use the Services
4.1 Subject to these Terms and timely payment, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your own short-stay operations during your Subscription. 4.2 You may not resell, sublicense, reverse-engineer, scrape, or build a competing product from the Services, or remove proprietary notices.
5. The Host's responsibilities
You are solely responsible for: 5.1 Operating your stays lawfully, including holding all required registrations, licences, permits, fire/safety clearances and local approvals for short-stay/serviced accommodation. 5.2 The accuracy and legality of all Host Content and listings, and for honouring the bookings, prices, taxes and policies you publish. 5.3 Your tax obligations, including GST registration and filings, issuing correct invoices, and any local/luxury tax. 5.4 Lawful handling of Guest personal data as the Data Fiduciary under the DPDP Act, 2023 — including collecting only necessary data, obtaining consent, and honouring Guest rights (see A4 and the DPA at A5). 5.5 Guest identity/KYC where required, and registration of foreign nationals with the Bureau of Immigration (Form C / FRRO) as required by the Foreigners Act, 1946 and the Registration of Foreigners Rules. 5.6 Your dealings and disputes with Guests. Klauud provides software only; we are not the provider of any stay, not a travel agent, not a party to any Host–Guest booking, and do not guarantee any booking, payment or Guest conduct.
5.7 Klauud is not a marketplace or OTA. Unlike Airbnb, Booking.com or MakeMyTrip, Klauud does not list inventory, take any commission on bookings, set platform-wide booking or cancellation policies, intermediate, mediate or guarantee any booking, or act as agent for any Host or Guest. The contract for any stay is solely between the Host and the Guest. Klauud's role is limited to providing the software the Host uses to run its own direct bookings.
6. Subscription and fees
Subscription plans, trial, billing, taxes, renewal, cancellation and refunds are governed by the Subscription, Billing & Refund Policy (A3).
7. Host Content — ownership and licence
7.1 You retain ownership of Host Content. You grant us a worldwide, royalty-free licence to host, store, reproduce, display and process Host Content solely to provide and improve the Services and as instructed by you. 7.2 You warrant you have all rights and consents needed for the Host Content you upload (including image rights and any Guest consents). 7.3 We may remove or disable Content that breaches the Acceptable Use Policy or the law (see A2 and A7).
8. Acceptable use
Your use is subject to the Acceptable Use Policy (A2). Breach may lead to takedown, suspension or termination.
9. Intellectual property
The Platform, its software, design, trademarks ("Klauud" name and marks), and documentation are owned by us or our licensors. No rights are granted except the licence in clause 4.
10. Third-party services
The Services integrate third parties (e.g. payment gateway, email, hosting, error monitoring). Your use of those is subject to their terms; we are not responsible for third-party acts or outages. Payments are processed by the gateway (e.g. Razorpay) — we do not store full card details.
11. Service availability; disclaimers
11.1 The Services are provided "as is" and "as available". We do not warrant uninterrupted or error-free operation and currently offer no formal uptime SLA. 11.2 To the maximum extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose and non-infringement.
12. Limitation of liability
12.1 To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill, data or business. 12.2 Our aggregate liability for any claim is limited to the total Subscription fees you paid to us in the 3 months preceding the event giving rise to the claim. 12.3 Nothing limits liability that cannot be excluded under applicable law.
13. Indemnity
You will indemnify and hold harmless Klauud and its proprietor from claims, losses and expenses arising from: your operation of stays; your Host Content; your breach of these Terms or law; your handling of Guest data; or your disputes with Guests or authorities.
14. Suspension and termination
14.1 You may cancel your Subscription per A3. 14.2 We may suspend or terminate, with or without notice, for breach of these Terms or A2, non-payment, suspected illegal activity, or risk to the Platform or others. 14.3 On termination we will provide a reasonable window of 60 days to export your data, after which we may delete it per A4/A5 and applicable law.
15. Data protection
Our handling of personal data is described in the Privacy Policy (A4). Where we process Guest data on your behalf, the Data Processing Addendum (A5) applies and you are the Data Fiduciary.
16. Changes to the Terms
We may update these Terms. Material changes will be notified (e.g. by email or in-app) with a new version number and effective date. Continued use after the effective date constitutes acceptance.
17. Governing law and dispute resolution
17.1 These Terms are governed by the laws of India. 17.2 Subject to clause 17.3, the courts at Gurugram, Haryana have exclusive jurisdiction. 17.3 The parties may first attempt good-faith resolution; failing which, disputes may be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at Gurugram, Haryana, in English.
18. Grievances
Grievances may be raised with our Grievance Officer (see A7).
19. General
Force majeure; no waiver; severability; assignment (you may not assign without our consent; we may assign on notice); entire agreement; notices by email to the addresses on file.
20. Additional platform terms
20.1 Beta / early-access features may be offered "as is", may change or be withdrawn, and are excluded from any availability commitment. 20.2 Feedback. If you give us feedback or suggestions, you grant us a perpetual, royalty-free right to use them without obligation to you. 20.3 Anti-money-laundering, sanctions & host verification. You must not use the Services for money laundering or with sanctioned parties. We may verify your identity/business and your payment-gateway use, and suspend accounts that fail verification or pose fraud/AML risk. 20.4 Payment-processor terms. Guest collections are processed on your own payment-gateway account (e.g. Razorpay). You are responsible for complying with the gateway's terms and for chargebacks, fees and settlements on your account. 20.5 Survival. Clauses that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnity and governing law — survive.